Welcome to Timeful (the “Service”). These Terms of Service (these “Terms” ) are a legal agreement between you (“you”, “your”, or “User”) and Timeful B.V., a Netherlands Private Limited Company (Besloten Vennootschap) registered with the Dutch Chamber of Commerce (KvK) under number 91032199 (“Company,” “we,” “us,” or “our”).
By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.
If you are using the Service on behalf of an organization (such as your employer), you represent and warrant that you have the authority to bind that organization to these Terms, and “you” and “User” will refer to that organization.
1.1. “Account” means your registered account for accessing and using the Service.
1.2. “Content” means any text, data, information, software, graphics, photographs, videos, audio, or other materials.
1.3 “Service” means the Timeful software-as-a-service platform, including all features, functionality, and content provided by Company at https://timeful.io and through mobile applications, APIs, and other interfaces.
1.4 “Subscription Plan” means the specific pricing plan and feature set you have selected for your Account (e.g., Free, Starter, Pro, Enterprise).
1.5 “User Content” means any Content that you upload, submit, post, transmit, or otherwise make available through the Service.
1.6 “Intellectual Property Rights” means all patent rights, copyright rights, trademark rights, trade secret rights, and any other intellectual property rights recognized in any country or jurisdiction in the world.
2.1 Age Requirement. You must be at least 18 years old to use the Service. By using the Service, you represent and warrant that you meet this age requirement.
2.2 Legal Capacity. You must have the legal capacity to enter into a binding contract. If you do not have such capacity, you may not use the Service.
2.3 Compliance with Laws. You must comply with all applicable laws and regulations in your use of the Service.
2.4 Prohibited Jurisdictions. The Service is not available in countries subject to The Netherlands export restrictions or sanctions.
3.1 Account Creation. To access certain features of the Service, you must create an Account by providing:
3.2 Accurate Information. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.
3.3 Account Security. You are responsible for:
We are not liable for any loss or damage arising from your failure to protect your Account credentials.
3.4 One Account Per User. You may not create more than one Account, and you may not share your Account with others.
3.5 Account Termination for False Information. We reserve the right to suspend or terminate your Account if any information you provide is inaccurate, false, or incomplete.
4.1 Subscription Plans. We offer multiple Subscription Plans with different pricing and a Monthly or Annual Billing Cycle. Current Subscription Plans and pricing are available at https://timeful.io/pricing.
4.2 Free Trials. We may offer a free trial period for certain Subscription Plans. The free trial period is 7 days unless otherwise specified. At the end of the free trial, your Account will automatically convert to a paid subscription unless you cancel before the trial period ends.
4.3 Billing and Payment.
4.4 Price Changes. We reserve the right to change our pricing at any time. Price changes will take effect at the start of your next billing cycle after we provide you with at least 30 days’ notice. If you do not agree to the price change, you may cancel your subscription.
4.5 Taxes. All fees are exclusive of taxes. You are responsible for paying all applicable taxes, including sales tax, VAT, GST, and other indirect taxes. We will collect such taxes if required by law.
4.6 Refunds. All fees are non-refundable except as required by law or as expressly stated in these Terms. If you cancel your subscription, you will continue to have access to the Service until the end of your current billing cycle, but you will not receive a refund for any unused portion.
4.7 EU Consumer Right of Withdrawal. If you reside in the European Union or EEA and are using the Service as a consumer, you have the right to cancel your subscription within 14 days without giving any reason. However, by beginning the use of the Service, you expressly request that the Service begins immediately and you acknowledge that you lose your right of withdrawal.
4.7 Late Payment. If we do not receive payment from your payment method, we may suspend or terminate your Account. You will be responsible for all costs of collection, including reasonable attorneys’ fees.
4.8 Downgrades. If you downgrade to a lower-tier Subscription Plan, you may lose access to certain features, and your User Content may be subject to storage limits. We are not responsible for any loss of User Content resulting from a downgrade.
5.1 License Grant. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your internal business purposes (or personal purposes, if using a personal plan).
5.2 License Restrictions. You may not:
5.3 API Usage. If we provide API access, you must comply with our API Terms of Use. API access may be subject to rate limits and other restrictions.
5.4 Third-Party Services. The Service may integrate with third-party services (e.g., payment processors, cloud storage, authentication providers). Your use of such third-party services is governed by their respective terms of service and privacy policies.
6.1 User Content Ownership. You retain all ownership rights in your User Content. We do not claim ownership of any User Content you upload or submit through the Service.
6.2 License to User Content. By uploading or submitting User Content to the Service, you grant us a worldwide, non-exclusive, royalty-free, sublicensable, transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform your User Content in connection with:
This license terminates when you delete your User Content from the Service, except that:
6.3 User Content Restrictions. You may not upload, submit, or transmit User Content that:
6.4 Content Monitoring. We have no obligation to monitor User Content, but we reserve the right to:
6.5 Backup Responsibility. You are solely responsible for backing up your User Content. We are not responsible for any loss or corruption of User Content.
7.1 Service Ownership. The Service, including all Content (other than User Content), features, functionality, software, text, graphics, logos, and trademarks, is owned by Company or its licensors and is protected by Dutch, EU, and international copyright, trademark, patent, and other Intellectual Property Rights.
7.2 Trademarks. Timeful, the Timeful logo, and other Company marks are trademarks or registered trademarks of Company. You may not use our trademarks without our prior written consent.
7.3 Feedback. If you provide us with feedback, suggestions, or ideas about the Service (“Feedback”), you grant us an unlimited, irrevocable, perpetual, sublicensable, transferable, royalty-free license to use, modify, and incorporate such Feedback into the Service without any obligation to you.
8.1 Prohibited Activities. You may not use the Service to:
Illegal Activities:
Abuse and Harassment:
Spam and Unsolicited Communications:
Security Violations:
Intellectual Property Violations:
Malicious Code:
Misrepresentation:
Resource Abuse:
8.2 Enforcement. If you violate this Acceptable Use Policy, we may:
9.1 Termination by You. You may terminate your Account at any time by:
Upon termination, you will continue to have access to the Service until the end of your current billing cycle. No refunds will be provided for any unused portion of your subscription.
9.2 Termination by Us. We may suspend or terminate your Account at any time, with or without notice, if:
9.3 Effect of Termination. Upon termination:
9.4 Survival. The following sections will survive termination: Sections 6.2 (License to User Content), 7 (Intellectual Property), 10 (Disclaimer of Warranties), 11 (Limitation of Liability), 12 (Indemnification), 13 (Dispute Resolution), and 15 (General Provisions).
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.
TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING:
WE DO NOT GUARANTEE:
USE OF THE SERVICE IS AT YOUR OWN RISK.
11.1 Liability Cap. TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF:
11.2 Exclusion of Damages. TO THE FULLEST EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR:
EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
11.3 Basis of the Bargain. You acknowledge that the limitations of liability in this Section 11 are a fundamental part of the basis of the bargain between you and us, and that we would not provide the Service without these limitations.
11.4 Exceptions. Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for incidental or consequential damages. In such jurisdictions, our liability will be limited to the fullest extent permitted by law.
Nothing in these Terms shall exclude or limit liability for (i) death or personal injury caused by negligence; (ii) fraud or fraudulent misrepresentation; or (iii) intent (opzet) or willful recklessness (bewuste roekeloosheid) by Company or its management.
You agree to indemnify, defend, and hold harmless Company, its affiliates, and their respective officers, directors, employees, agents, and representatives from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:
We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you will cooperate with us in asserting any available defenses.
13.1 Informal Resolution. Before filing a claim, you agree to contact us at legal@timeful.io and attempt to resolve the dispute informally. We will attempt to resolve the dispute informally by contacting you via email. If the dispute is not resolved within 30 days, either party may proceed to arbitration or small claims court.
13.2 Binding Arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding arbitration, rather than in court, except that:
Arbitration Rules: All disputes arising in connection with the present agreement, or further agreements resulting therefrom, shall be settled in accordance with the Arbitration Rules of the Netherlands Arbitration Institute (NAI). The place of arbitration shall be Amsterdam (the Netherlands). The proceedings shall be conducted in English.
Any court proceedings in the Netherlands before, during or after the arbitration will - to the extent allowed by law - exclusively be dealt with by the Amsterdam District Court or the Amsterdam Court of Appeal, whichever has jurisdiction, following proceedings in English before the Chambers for International Commercial Matters (Netherlands Commercial Court, which consists of the NCC District Court, the NCC Court in Summary Proceedings and the NCC Court of Appeal). The NCC Rules of Procedure (see www.ncc.gov.nl) apply to these proceedings. This clause is not intended to exclude Supreme Court appeal.
13.3 Class Action Waiver. YOU AND COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, REPRESENTATIVE, OR MULTI-PARTY ACTION.
Unless both you and Company agree otherwise, the arbitrator may not consolidate more than one person’s claims and may not preside over any form of class, collective, representative, or multi-party proceeding.
If this Class Action Waiver is found to be unenforceable, the entirety of this arbitration provision (Section 13.2) shall be null and void.
13.4 Opt-Out. You have the right to opt out of the arbitration provision and class action waiver. To opt out, you must notify us in writing within 30 days of first accepting these Terms. Your opt-out notice must include:
Send your opt-out notice to: legal@timeful.io
If you opt out, you will not be bound by the arbitration provision, but all other provisions of these Terms will still apply.
13.5 Governing Law. These Terms shall be governed by and construed in accordance with the laws of The Netherlands, without regard to its conflict of laws principles.
13.6 Venue. If arbitration is not required (e.g., you opt out or the dispute is not arbitrable), any legal action arising out of or related to these Terms shall be filed exclusively in the courts of Amsterdam, The Netherlands.
You agree that we may identify you or your company, and you grant Company a non-exclusive, royalty-free license to use your company’s name and logo for marketing and promotional purposes, including display on Company’s website and marketing materials as a user of the Service. This permission can be revoked by you with 30 days’ written notice, sent to legal@timeful.io.
15.1 Privacy Policy. Our Privacy Policy https://timeful.io/legal/privacy-policy explains how we collect, use, and share your personal information. By using the Service, you agree to our Privacy Policy.
15.2 Data Security. We implement reasonable security measures to protect your data, but we cannot guarantee absolute security. See Section 10 (Disclaimer of Warranties) for details.
16.1 Modifications. We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by:
16.2 Effective Date. Material changes will take effect 30 days after we provide notice. Non-material changes (e.g., clarifications, formatting) will take effect immediately upon posting.
16.3 Continued Use. Your continued use of the Service after the effective date of the updated Terms constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Service and cancel your Account.
17.1 Entire Agreement. These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Company with respect to the Service and supersede all prior agreements, understandings, and communications, whether written or oral.
17.2 Assignment. You may not assign or transfer these Terms or your Account without our prior written consent. We may assign these Terms without your consent in connection with a merger, acquisition, or sale of assets.
17.3 Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
17.4 Waiver. No waiver of any provision of these Terms shall be effective unless in writing and signed by Company. No waiver of any breach shall constitute a waiver of any other breach.
17.5 Force Majeure. We shall not be liable for any delay or failure to perform our obligations under these Terms due to causes beyond our reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, government actions, or interruptions in internet or telecommunications services.
17.6 Export Compliance. You agree to comply with all applicable export control laws and regulations, including the U.S. Export Administration Regulations and International Traffic in Arms Regulations. You represent that you are not located in, under the control of, or a national or resident of any country subject to U.S. export restrictions or sanctions.
17.7 Relationship. Nothing in these Terms creates a partnership, joint venture, agency, employment, or fiduciary relationship between you and Company.
17.8 Third-Party Beneficiaries. These Terms are for the benefit of you and Company only, and no third party shall have any right to enforce these Terms.
17.9 Notices. Notices to you may be sent to the email address associated with your Account. Notices to us must be sent to legal@timeful.io. Notices are deemed received when sent (for email) or upon receipt (for mail).
17.10 Language. These Terms are written in English. Any translation is provided for convenience only. In the event of any conflict between the English version and a translated version, the English version shall prevail.
If you have questions about these Terms, please contact us:
Email: support@timeful.io